Why did a store email me after I visited without signing up?

The store runs Delivr.ai's pixel. When you load a page, the pixel matches your browser to an identity graph built from past sign-ups, data-broker lists and cookies, and hands the store your name and email. The store then emails you as if you had opted in.

Is it legal to make Delivr.ai delete my data?

Yes. California residents have the right to delete (Cal. Civ. Code § 1798.105) and to opt out of sale or sharing (Cal. Civ. Code § 1798.120); Texas residents have equivalent rights under Tex. Bus. & Com. Code ch. 541 (Texas Data Privacy and Security Act); most other states with privacy laws grant the same. Many brokers honor requests from any US state as a matter of policy.

How long does Delivr.ai take?

Their 2025 metrics report a median of 295 days for opt-outs. Expect to follow up.

Often. Identity graphs are rebuilt from new data, so a deleted record can reappear months later. Re-filing every 90 days, and detecting when the pixel fires again, is what keeps you out.

Broker guides / Delivr.ai

How to opt out of Delivr.ai

Registered data broker supplying identity resolution to visitor-ID pixels.

Legal entity: Delivr.ai Inc.
What it can learn: Your name, email, often your postal address
Request channel: an email to their privacy address: support@delivr.ai
Stated response time: 45 days
Last verified: 2026-11-06, from their privacy page (confirmed)

Do it yourself

Write to support@delivr.ai from the email address you want removed. Use the sample text below; it cites the laws and lists what to delete.
Watch your inbox, including spam, for a verification email and click it.
Note the date you sent it. Delivr.ai says it responds within 45 days. If nothing comes back, send a follow-up citing that deadline or call (800) 579-6218.

What to expect from Delivr.ai

Expect an email asking you to confirm. The request is not processed until you click it or reply.
Deletion requests are verified by confirming you control the email address. Opt-out needs no verification.

What to say

Copy this, fill in the brackets, and send it from the address you want removed. Shield fills it in for you and tracks the reply.

Subject: Deletion and opt-out request (personal data) - [Your full name]

To the Privacy Team at Delivr.ai Inc.:

I am a resident of California. I am submitting this request myself, not through an agent. I ask Delivr.ai to:

1. Delete all personal information you hold about me, including identity-graph and visitor-identification records, hashed identifiers, and any records obtained from or shared with partners, and to direct your service providers and contractors to do the same;
2. Stop selling or sharing my personal information, including for cross-context behavioral advertising and visitor identification, and record a permanent opt-out;
3. Confirm in writing what categories of personal information you held about me, the sources, and the third parties you disclosed it to.

I make this request under:
- the right to delete under Cal. Civ. Code § 1798.105
- the right to opt out of sale and sharing under Cal. Civ. Code § 1798.120
- the right to know under Cal. Civ. Code § 1798.110
- the Tex. Bus. & Com. Code ch. 541 (Texas Data Privacy and Security Act), to the extent you process data about Texas residents

The identifiers you may use to locate my records are:
Name: [Your full name]
Email: [the email address you want removed]
Phone: [your phone number, optional]
Mailing address: [street address], [city], CA [ZIP]
State of residence: California

Please use this information only to verify and fulfil this request. Please confirm receipt within 10 business days and completion within 45 days, and reply to this email with the tracking address req-[tracking-id] kept in copy so the confirmation is logged. If you deny any part of this request, state the specific legal basis.

Thank you,
[Your full name]

Questions people ask

Why did a store email me after I visited without signing up?: The store runs Delivr.ai's pixel. When you load a page, the pixel matches your browser to an identity graph built from past sign-ups, data-broker lists and cookies, and hands the store your name and email. The store then emails you as if you had opted in.
Is it legal to make Delivr.ai delete my data?: Yes. California residents have the right to delete (Cal. Civ. Code § 1798.105) and to opt out of sale or sharing (Cal. Civ. Code § 1798.120); Texas residents have equivalent rights under Tex. Bus. & Com. Code ch. 541 (Texas Data Privacy and Security Act); most other states with privacy laws grant the same. Many brokers honor requests from any US state as a matter of policy.
How long does Delivr.ai take?: Their 2025 metrics report a median of 295 days for opt-outs. Expect to follow up.
Will they come back?: Often. Identity graphs are rebuilt from new data, so a deleted record can reappear months later. Re-filing every 90 days, and detecting when the pixel fires again, is what keeps you out.

Find out which sites are running this on you

The free Pixel Shield extension lights up the moment Delivr.ai or any of 16 other identity pixels fires on a page you visit. Shield ($39/yr) prepares this request for every broker, tracks the replies on a private alias, and re-files every 90 days.

Add to Chrome, free See Shield

This guide is published by Pixel Shield, a software tool, and is not legal advice. Delivr.ai and its marks belong to Delivr.ai Inc.. Details were read from the company's own privacy page on 2026-11-06; if something has changed, the DIY link is https://delivr.ai/privacy.